terms and conditions

Mermaid Travel LLC | Mermaid.Travel & Hellians.com

Last Updated: November 4, 2026

1. Introduction and Acceptance of Terms

These Terms & Conditions govern your access to and use of the websites, services, travel arrangements, group trips, events, and other offerings provided by Mermaid Travel LLC, a Florida limited liability company.

Mermaid Travel LLC operates the following websites and brands:

• Mermaid.Travel – A travel agency specializing in cruises, luxury travel, customized vacations, group travel, and travel planning services.
• Hellians.com – A private travel community offering group travel experiences, social events, organized trips, and related activities.

Throughout these Terms & Conditions, "Mermaid Travel," "the Company," "we," "our," and "us" refer to Mermaid Travel LLC and its applicable business operations.

By accessing our websites, requesting travel services, submitting a reservation, making a payment, registering for an event, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

These Terms apply to all services provided by Mermaid Travel LLC, whether arranged through our websites, email, telephone, electronic correspondence, or other authorized communication channels.

Certain travel suppliers, cruise lines, hotels, airlines, tour operators, and other vendors may impose additional terms and conditions. Those supplier terms also apply to the services you purchase.

If you do not agree with these Terms, you should not use our websites or engage our services.

2. Eligibility and Age Requirements

You must be at least 18 years of age to independently enter into a travel booking agreement with Mermaid Travel LLC.

Individuals under 18 may participate in travel arrangements when permitted by the applicable travel supplier and accompanied or authorized by a parent or legal guardian.

Certain group trips, private events, or specialized experiences may have additional age restrictions. Any such restrictions will be communicated as part of the applicable event or travel offering.

The individual making a reservation on behalf of other travelers represents that they have the authority to provide the necessary information and accept the applicable booking terms on behalf of those travelers.

3. Nature of Travel Services and Agency Relationship

Mermaid Travel LLC provides travel planning, travel advisory, reservation coordination, and booking services.

Depending on the arrangement, we may act as a travel advisor, booking agent, intermediary, or authorized representative in facilitating reservations with independent third-party travel suppliers.

Travel suppliers may include:

• Cruise lines.
• Airlines.
• Hotels and resorts.
• Tour operators.
• Excursion providers.
• Transportation companies.
• Travel insurance providers.
• Other travel-related service providers.

The actual travel services are provided by these independent suppliers and are subject to their respective terms, conditions, policies, and operating requirements.

Mermaid Travel LLC does not own, operate, manage, or control independent cruise ships, airlines, hotels, resorts, transportation companies, or other third-party travel suppliers unless expressly stated otherwise.

We are not responsible for the independent actions, omissions, financial condition, performance, operational decisions, or policies of third-party suppliers, except to the extent responsibility cannot lawfully be excluded.

Nothing in these Terms is intended to waive any rights or remedies that applicable law provides to a traveler.

4. Travel Quotes, Pricing, and Availability

All travel quotes, promotional offers, itineraries, pricing, and availability are subject to change until confirmed by the applicable travel supplier.

Prices may change due to:

• Supplier pricing adjustments.
• Currency exchange fluctuations.
• Taxes and government-imposed fees.
• Fuel surcharges.
• Changes in availability.
• Seasonal pricing.
• Promotional expiration dates.
• Supplier-imposed fees or surcharges.

A travel quote does not guarantee availability or pricing until the reservation is confirmed and the required payment has been received and accepted.

Mermaid Travel LLC is not responsible for price changes imposed by suppliers after a quote has been provided, except where applicable law or an express written agreement provides otherwise.

Any quoted travel price will identify applicable inclusions and exclusions to the extent provided by the supplier.

5. Reservations, Deposits, and Payments

All reservations are subject to the applicable supplier's booking requirements, payment schedules, and cancellation policies.

When making a reservation, you agree to:

• Provide accurate and complete traveler information.
• Submit required deposits and payments by the applicable deadlines.
• Review your booking confirmation and invoice.
• Comply with the payment schedule provided for your reservation.
• Pay applicable supplier charges, taxes, fees, and disclosed agency service fees.

Deposits

Deposits may be nonrefundable or subject to supplier cancellation penalties, depending on the travel product and applicable booking conditions.

The deposit requirements and cancellation terms will be communicated at the time of booking or in your travel invoice.

Final Payments

Final payment deadlines are determined by the applicable supplier and will be communicated to you.

Failure to make required payments by the deadline may result in cancellation of your reservation, forfeiture of deposits, or additional penalties imposed by the supplier.

Agency Service Fees

Mermaid Travel LLC may charge planning, consultation, research, booking, administrative, or other professional service fees.

Any applicable agency service fees will be disclosed before the service is purchased. Fees for services already performed may be nonrefundable to the extent disclosed and permitted by law.

Payment Authorization

By submitting payment information or authorizing a payment, you represent that you are authorized to use the payment method and authorize the applicable transaction.

You are responsible for ensuring that payments are completed by the required deadlines.

6. Cancellations, Changes, Refunds, and Credits

All cancellations, modifications, refunds, and travel credits are subject to the applicable supplier's policies and the terms disclosed in your reservation confirmation or invoice.

Different suppliers may have different cancellation schedules, penalties, and refund procedures.

Customer-Initiated Cancellations

If you cancel a reservation, you may be responsible for:

• Supplier cancellation penalties.
• Nonrefundable deposits.
• Airline ticket penalties.
• Hotel cancellation charges.
• Cruise cancellation penalties.
• Excursion and transportation cancellation fees.
• Applicable agency service fees for services already performed.

Changes to Reservations

Changes to names, travel dates, accommodations, flights, cruise arrangements, or other reservation details may result in additional supplier charges or restrictions.

Some reservations may not permit changes after confirmation or after final payment.

Refunds and Travel Credits

Where a supplier authorizes a refund or travel credit, the applicable supplier's policies and processing procedures will govern the amount, timing, and conditions of the refund or credit, subject to applicable law.

Mermaid Travel LLC may assist with communicating with suppliers and submitting refund or credit requests. However, we cannot guarantee a particular outcome or processing timeframe when the decision rests with an independent supplier.

If Mermaid Travel LLC has collected payment on behalf of a supplier, the handling and disbursement of refunds will be subject to the applicable booking arrangement and legal requirements.

Customers remain entitled to any refund or other remedy required by applicable law.

7. Chargebacks and Payment Disputes

If you have a question or concern about a payment, invoice, or reservation charge, we encourage you to contact Mermaid Travel LLC promptly so that we can investigate and attempt to resolve the issue.

You agree to provide reasonable cooperation and supporting information when a payment dispute arises.

Nothing in these Terms prohibits you from exercising any rights available under applicable credit card, payment processing, or consumer protection laws.

8. Travel Insurance

Mermaid Travel LLC strongly recommends that travelers consider purchasing appropriate travel insurance or a comprehensive travel protection plan.

Depending on the policy, coverage may include:

• Trip cancellation or interruption.
• Medical emergencies while traveling.
• Emergency medical evacuation.
• Travel delays.
• Lost, damaged, or delayed baggage.
• Other covered unexpected events.

Coverage, exclusions, limitations, eligibility, and claim procedures are determined by the insurance provider and the policy purchased.

Travel insurance is not a guarantee of reimbursement. Travelers are responsible for reviewing the policy and determining whether the coverage meets their needs.

Mermaid Travel LLC does not provide insurance underwriting services or guarantee that a particular claim will be approved.

Unless expressly agreed otherwise in writing, arranging travel insurance does not make Mermaid Travel LLC responsible for the insurer's decisions.

9. Travel Documents, Passports, Visas, and Health Requirements

Each traveler is responsible for obtaining and maintaining the travel documents required for their itinerary.

This may include:

• Valid passports.
• Visas and electronic travel authorizations.
• Government-issued identification.
• Entry and exit permits.
• Vaccination or health documentation, where required.
• Parental consent documents for minors.
• Other documents required by the destination or travel supplier.

Passport validity requirements vary by destination and may require additional validity beyond the scheduled return date.

Travelers are responsible for verifying the requirements applicable to their citizenship, residency, itinerary, and connecting destinations.

Mermaid Travel LLC may provide general travel information as a courtesy but does not guarantee that travelers will meet all government entry, exit, immigration, or health requirements.

Failure to obtain the required documentation may result in denied boarding, denied entry, removal from a destination, or other expenses for which the traveler may be responsible.

We recommend checking official government travel advisories and destination requirements before departure.

10. Airline, Cruise Line, Hotel, and Supplier Policies

All travelers are subject to the rules, regulations, contracts, and policies of the applicable travel suppliers.

These may include:

• Airline baggage and ticketing policies.
• Airline schedule changes and flight cancellation procedures.
• Cruise line passenger contracts.
• Shipboard conduct and health policies.
• Hotel check-in and cancellation policies.
• Tour operator safety requirements.
• Excursion participation restrictions.
• Transportation provider requirements.

Suppliers may modify itineraries, schedules, accommodations, ports of call, excursions, or other services for operational, safety, weather, regulatory, or other reasons.

Mermaid Travel LLC does not control these independent decisions.

Travelers should review their supplier confirmations and applicable contracts before departure.

11. Group Travel, Events, and Private Travel Experiences

Group travel and special events arranged through Mermaid Travel LLC or Hellians.com may have additional requirements.

These may include:

• Minimum participation requirements.
• Group deposits and payment schedules.
• Room assignments and roommate arrangements.
• Group transportation arrangements.
• Special event fees.
• Attendance and participation requirements.
• Dress codes or event-specific rules.
• Age restrictions.
• Group cancellation and modification policies.

Group rates, benefits, and arrangements may depend on the number of confirmed participants.

If a minimum group size is not achieved, Mermaid Travel LLC may need to modify, restructure, or cancel the group arrangement, subject to applicable supplier contracts and applicable law.

Travelers will be notified of material changes when reasonably possible.

Any group-specific terms, payment schedules, or cancellation conditions provided in a separate itinerary, invoice, booking agreement, or event registration document will apply to that particular trip or event.

In the event of a conflict, the more specific written booking terms will govern the applicable reservation to the extent permitted by law.

12. Independent Travel Arrangements

If you independently book flights, hotels, excursions, transportation, or other services outside of Mermaid Travel LLC, those arrangements are not automatically included in our reservation or travel management services.

Unless separately agreed in writing, Mermaid Travel LLC is not responsible for monitoring, modifying, coordinating, or managing reservations made independently by travelers.

You are responsible for monitoring those bookings and communicating directly with the applicable supplier when necessary.

If you request our assistance with independently booked arrangements, additional service fees may apply, provided those fees are disclosed before the service is performed.

13. Travel Disruptions, Delays, and Events Beyond Our Control

Travel may be affected by circumstances beyond the control of Mermaid Travel LLC or individual travel suppliers.

These circumstances may include:

• Severe weather and natural disasters.
• Hurricanes, floods, fires, and earthquakes.
• Government restrictions or travel advisories.
• Pandemics, epidemics, and public health emergencies.
• War, terrorism, civil unrest, or political instability.
• Labor disputes and transportation interruptions.
• Mechanical failures and operational disruptions.
• Port closures and changes to cruise itineraries.
• Supplier insolvency or cessation of business.
• Other events that make travel impractical, unsafe, or impossible.

Such circumstances may result in delays, cancellations, itinerary changes, additional expenses, or interruptions to travel arrangements.

Mermaid Travel LLC will make reasonable efforts to assist clients with communication and available alternatives when appropriate.

However, we cannot guarantee that a supplier will provide a refund, replacement service, or travel credit unless required by applicable law or the supplier's contractual obligations.

14. Limitation of Liability

Mermaid Travel LLC makes reasonable efforts to provide accurate information, professional travel planning, and assistance with reservations.

However, to the maximum extent permitted by applicable law, Mermaid Travel LLC shall not be responsible for indirect, incidental, special, punitive, or consequential damages arising from:

• The acts or omissions of independent travel suppliers.
• Supplier cancellations or changes.
• Airline delays, missed connections, or schedule changes.
• Cruise itinerary changes or missed ports.
• Hotel or resort service failures.
• Weather events and natural disasters.
• Government actions or travel restrictions.
• Supplier insolvency or business closures.
• Loss, theft, or damage to personal property.
• Additional expenses resulting from travel disruptions.

Nothing in this section excludes or limits liability for Mermaid Travel LLC's own negligence, gross negligence, willful misconduct, fraud, or other liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to eliminate consumer protections or legal remedies that cannot be waived under applicable law.

15. Assumption of Travel Risks and Personal Responsibility

Travel involves inherent risks, including transportation delays, accidents, illness, injury, exposure to infectious diseases, changes in weather, and other unforeseen circumstances.

By choosing to travel, you acknowledge that these risks may occur.

You are responsible for:

• Making informed decisions about your travel plans.
• Reviewing applicable health and safety advisories.
• Obtaining appropriate travel insurance.
• Disclosing relevant information required by travel suppliers.
• Following supplier safety instructions.
• Complying with local laws and regulations.
• Taking reasonable precautions for your personal safety and belongings.

Mermaid Travel LLC does not provide medical, legal, or immigration advice. Travelers should consult appropriate qualified professionals when needed.

16. Website Use, Intellectual Property, and Copyright

All content appearing on Mermaid.Travel and Hellians.com, including text, photographs, graphics, logos, designs, videos, itineraries, and other materials, is owned by Mermaid Travel LLC or used with permission from the respective rights holders.

The websites and their content are protected by applicable intellectual property and copyright laws.

You may view and print website content for personal, noncommercial use.

Without prior written permission, you may not:

• Reproduce or republish website content for commercial purposes.
• Copy or distribute proprietary itineraries, photographs, or graphics.
• Use Mermaid Travel or Hellians branding without authorization.
• Modify or create derivative works from proprietary materials.
• Sell, license, or commercially exploit website content.

All trademarks, logos, and service marks remain the property of their respective owners.

17. Acceptable Website Use and Restricted Access

You agree not to use our websites to:

• Engage in unlawful, fraudulent, or deceptive activities.
• Interfere with website operation or security.
• Upload malicious software or harmful code.
• Attempt unauthorized access to restricted areas.
• Collect or harvest information from our websites without authorization.
• Scrape, copy, or systematically extract website data without written permission.
• Impersonate another individual or misrepresent your identity.
• Transmit unsolicited commercial communications through our websites.

We reserve the right to restrict or terminate access to our websites when we reasonably believe these Terms have been violated.

18. User-Generated Content and Community Conduct

Hellians.com may provide opportunities for members or visitors to submit comments, photographs, reviews, testimonials, or other content.

By submitting content, you represent that:

• You have the right to submit the content.
• The content does not violate another person's rights.
• The content is not knowingly false, defamatory, threatening, or unlawful.
• You have obtained any necessary permissions from identifiable individuals appearing in submitted photographs or videos.

You retain ownership of your original content. However, by submitting content for publication, you grant Mermaid Travel LLC a non-exclusive, royalty-free license to display, reproduce, and distribute that content in connection with operating and promoting the applicable website or community, subject to your privacy rights and any additional consent required by law.

You may not use our websites or community platforms to:

• Harass, threaten, or intimidate others.
• Post unlawful, offensive, or abusive material.
• Impersonate another member.
• Publish another person's private or sensitive information without authorization.
• Infringe copyrights or trademarks.
• Post fraudulent or misleading content.
• Engage in spam or unauthorized advertising.

We reserve the right to remove content, restrict participation, suspend accounts, or terminate access when necessary to protect our websites, business, and community members.

We are not obligated to monitor every user submission.

19. Third-Party Websites, Advertisements, and Links

Our websites may contain links to independent third-party websites, advertisers, booking platforms, travel suppliers, social media platforms, and service providers.

These links are provided for convenience and informational purposes.

Mermaid Travel LLC does not own or control these independent websites and is not responsible for their content, privacy practices, security, or business operations.

Any transaction or arrangement entered into directly with a third-party provider is subject to that provider's terms and conditions.

We encourage you to review the applicable policies before providing personal information or making purchases through third-party websites.

20. Privacy and Personal Information

Your use of our websites and services is also subject to our Privacy Policy.

The Privacy Policy explains how Mermaid Travel LLC collects, uses, shares, and protects personal information.

By providing personal information, you acknowledge that it may be processed as described in our Privacy Policy and as necessary to fulfill your requested services, subject to applicable law.

Our Privacy Policy is available through the website footer of Mermaid.Travel and Hellians.com.

21. Communications and Electronic Transactions

You agree that Mermaid Travel LLC may communicate with you electronically regarding inquiries, quotes, reservations, invoices, payments, itineraries, event registrations, and other services you request.

Electronic communications, electronic records, and electronic signatures may be used where permitted by applicable law.

You agree that electronic confirmations and accepted booking documents may constitute binding agreements.

You are responsible for maintaining a current email address and monitoring communications relating to your reservations.

Marketing emails and text messages are subject to applicable consent and opt-out requirements.

22. No Guarantee of Website Availability or Accuracy

Our websites and their content are provided for general informational purposes.

Although we make reasonable efforts to maintain accurate and current information, we do not guarantee that all website content, descriptions, prices, links, or availability information will be complete, accurate, uninterrupted, or error-free.

We reserve the right to correct errors, update content, modify services, or discontinue website features without notice, subject to applicable legal obligations and existing booking agreements.

To the maximum extent permitted by law, website content is provided without warranties, express or implied.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mermaid Travel LLC and its owners, officers, employees, contractors, agents, and representatives against third-party claims, damages, liabilities, and reasonable legal expenses arising directly from:

• Your material breach of these Terms.
• Your unlawful conduct.
• Your infringement of another person's intellectual property or legal rights.
• Your intentional or negligent misconduct.

This provision does not require you to indemnify Mermaid Travel LLC for losses caused by our own negligence, gross negligence, willful misconduct, fraud, or other conduct for which indemnification is prohibited by law.

24. Changes to These Terms

Mermaid Travel LLC reserves the right to revise these Terms & Conditions from time to time.

Updated terms will be posted on the applicable website with a revised effective date.

Changes to website-use provisions may apply upon publication, to the extent permitted by law.

Changes to existing travel bookings will not retroactively alter previously agreed booking terms unless required by law or mutually agreed in writing.

You are encouraged to review these Terms periodically.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.

Subject to any mandatory consumer protection laws or other applicable legal requirements, disputes arising from these Terms or services provided by Mermaid Travel LLC shall be brought in a court of competent jurisdiction in the Florida county where Mermaid Travel LLC maintains its principal business office.

Nothing in this section prevents a consumer from exercising any non-waivable rights available under applicable law.

26. Dispute Resolution

If a disagreement arises concerning our services, we encourage you to contact Mermaid Travel LLC first so that we may attempt to resolve the matter informally and in good faith.

Where appropriate, the parties may mutually agree to mediation or another alternative dispute resolution process.

Nothing in these Terms prevents either party from pursuing legal remedies available under applicable law, including bringing an eligible claim in small claims court.

Any binding arbitration agreement must be separately agreed to where required by applicable law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Any invalid or unenforceable provision shall be interpreted or modified only to the extent necessary to make it enforceable, where legally permissible.

28. Entire Agreement and Order of Precedence

These Terms & Conditions, together with the applicable travel invoice, reservation confirmation, supplier terms, event-specific conditions, and any other written booking agreement, constitute the agreement governing your use of our websites and the applicable services.

For individual travel reservations, specific written booking conditions and supplier cancellation policies will govern the particular travel product where they address an issue more specifically than these general Terms.

Nothing in these Terms overrides mandatory applicable laws or supplier obligations.

29. Florida Seller of Travel Registration

Mermaid Travel LLC is registered as a Seller of Travel with the State of Florida.

Florida Seller of Travel Registration No.: ST45892

This registration information is provided in accordance with applicable Florida Seller of Travel requirements.

30. Contact Information

For questions concerning these Terms & Conditions, travel arrangements, reservations, or website services, please contact:

Mermaid Travel LLC

Operating Mermaid.Travel and Hellians.com

Email: support@Hellians.com

Email: sipport@Mermaid.Travel

Website: https://www.mermaid.travel

Website: https://www.hellians.com

MERMAID TRAVEL LLC

We appreciate the opportunity to assist you with your travel plans. Our goal is to provide professional travel planning, personalized service, and memorable travel experiences while maintaining clear expectations and responsible business practices.

Thank you for choosing Mermaid Travel.