Hellians.com Privacy Policy

Hellians.com Privacy Policy

Last updated: June 17, 2025

1. Introduction

At Hellians.com (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services. It also describes your rights under applicable privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, phone      number, IP address
• Account Information: Username, password, preferences
• Device/Usage Data: Browser type, operating system,  pages viewed, referring/exit URLs, device identifiers
• Marketing Data: Preferences for receiving marketing communications
• Transactional Data: Details about products/services you purchase

We do not knowingly collect data from children under 13 years of age.

3. How We Use Your Information

We use personal data for the following purposes:

• To provide, operate, and improve our services
• To process transactions and provide customer support
• To send administrative and promotional communications (with opt-out options)
• To personalize your experience
• To comply with legal obligations and protect our rights

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area, we only process your data when we have a valid legal basis, including:

• Consent (e.g., for marketing)
• Contractual necessity
• Legal obligation
• Legitimate interest (e.g., service improvement)

5. Your Privacy Rights

For California Residents (CCPA/CPRA):

You have the right to:

• Know what personal information we collect and why
• Access or request deletion of  your personal information
• Opt out of the sale or sharing of your personal information
• Correct inaccurate information
• Limit the use of sensitive personal data

To exercise these rights, email us at support@hellians.com

For EU/EEA Residents (GDPR):

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent at any time
• Object to or restrict processing
• Data portability
• Lodge a complaint with your local  data protection authority

6. Text Message Communications

If you opt in to receive SMS or text messages, you may receive service updates or promotional messages. You can opt out at any time by replying STOP. We do not share phone numbers with third parties for their marketing purposes without your consent.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Analyze website traffic
• Improve functionality and user experience
• Serve personalized ads (with user consent where required)

You can manage cookie preferences through our [Cookie Settings] or your browser settings.

See our [Cookie Policy] for more details.

8. Information Sharing and Disclosure

We do not sell or rent personal data. We may share your information with:

• Service providers for business operations
• Regulators or law enforcement when required
• Third parties with your consent
• In the event of a merger/acquisition

We implement strict contracts and safeguards with all vendors.

9. Data Security

We apply administrative, technical, and physical safeguards to protect personal data. Access is restricted to authorized personnel only. While we take reasonable steps, no system is 100% secure.

10. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

11. International Data Transfers

If you are outside the U.S., your data may be processed in the U.S. or other jurisdictions. We take steps to ensure adequate data protection, such as Standard Contractual Clauses (SCCs) or equivalent safeguards.

12. Policy Changes

We may update this policy occasionally. If we make material changes, we will notify you via email or website notice.

13. Contact Us

For any questions or to exercise your privacy rights, please contact:

Hellians.com Privacy Office
Email: support@hellians.com